Returns
- If your product was purchased from a retail store or a website other than zuca.com, please inquire about your return from the original place of purchase.
- Returned goods must be in perfect, unused condition with all original parts and tags.
- Returns must be made within 30 days of purchase.
- After 30 days, we are unable to accept returns for any reason other than manufacturing defects.
- Costs for return shipments are the responsibility of the customer. We recommend using a trackable shipping method.
- We may choose to reject the delivery of your package if you don't have an RMA number.
- Restocking fees may apply.
- Custom/personalized items are not eligible for return.
- e-Gift Cards are non-returnable and non-refundable.
- Refunds will be processed within 7-10 business days upon receipt of the return.